{"id":4828,"date":"2026-01-05T08:10:22","date_gmt":"2026-01-05T12:10:22","guid":{"rendered":"https:\/\/www.travelerspack.ca\/?page_id=4828"},"modified":"2026-03-29T13:03:18","modified_gmt":"2026-03-29T17:03:18","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/www.travelerspack.ca\/en\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<h3><strong>Politique de retour et de remboursement<\/strong><\/h3>\n<p>Vous pouvez toujours retourner ou \u00e9changer les produits achet\u00e9s chez\u00a0<a href=\"https:\/\/www.travelerspack.ca\/en\/fr\/\">travelerspack.ca.<\/a><\/p>\n<p>Vous disposez de 30 jours pour d\u00e9cider si un article vous convient. Les articles doivent \u00eatre retourn\u00e9s \u00e0 l\u2019adresse de la Boutique Travelerspack, en bon \u00e9tat et dans leur emballage d\u2019origine, sauf en cas de retour pour d\u00e9faut ou dommage.<\/p>\n<h4><strong>Options de remboursement<\/strong><\/h4>\n<p>Nous offrons plusieurs m\u00e9thodes de compensation pour un article retourn\u00e9, \u00e0 condition que le produit soit intact et que l\u2019emballage soit en bon \u00e9tat :<\/p>\n<ul>\n<li>Nous remplacerons l\u2019article par un autre de meilleure qualit\u00e9, d\u2019une taille diff\u00e9rente ou d\u2019une couleur diff\u00e9rente.<\/li>\n<li>Un remboursement correspondant au montant pay\u00e9 lors de l\u2019achat de l\u2019article sera effectu\u00e9.<\/li>\n<li>Carte-cadeau. Une carte-cadeau d\u2019une valeur \u00e9quivalente ou sup\u00e9rieure au prix de l\u2019article sera \u00e9mise et pourra \u00eatre utilis\u00e9e sur notre site lors d\u2019un achat ult\u00e9rieur.<\/li>\n<\/ul>\n<p>Bien que vous soyez libre de choisir votre mode de compensation pr\u00e9f\u00e9r\u00e9, nous nous r\u00e9servons le droit de modifier la liste des options de compensation disponibles en fonction des articles retourn\u00e9s, de la localisation du client, des particularit\u00e9s bancaires ou pour toute autre raison pouvant cr\u00e9er des difficult\u00e9s ou des d\u00e9sagr\u00e9ments, que ce soit pour la Boutique Travelerspack ou pour les clients.<\/p>\n<h4><strong>Comment retourner un article achet\u00e9<\/strong><\/h4>\n<p>Remplissez correctement votre formulaire de retour en indiquant votre num\u00e9ro de commande, le produit que vous retournez, le motif du retour, et si vous souhaitez un remboursement ou un \u00e9change. Si vous ne mentionnez pas votre num\u00e9ro de commande, nous ne pourrons pas traiter votre retour.<\/p>\n<p>Reconditionnez l\u2019article dans son emballage et sa bo\u00eete d\u2019origine.<\/p>\n<p>D\u00e9posez votre colis dans n\u2019importe quel bureau de poste et obtenez un justificatif d\u2019envoi avec le num\u00e9ro de suivi \u2013 cela acc\u00e9l\u00e9rera le traitement et confirmera que votre colis est en route vers nous.<\/p>\n<h4><strong>L\u2019adresse pour les retours vous sera communiqu\u00e9e par courriel.<\/strong><\/h4>\n<p>Les frais d\u2019exp\u00e9dition pour les articles retourn\u00e9s sont \u00e0 votre charge. Nous rembourserons les frais d\u2019exp\u00e9dition uniquement en cas de retour d\u2019articles endommag\u00e9s, d\u00e9fectueux ou incorrects.<\/p>\n<h4><strong>Que se passe-t-il ensuite ?<\/strong><\/h4>\n<p>Nous vous enverrons un e-mail d\u00e8s que nous aurons re\u00e7u votre retour en bon \u00e9tat et trait\u00e9 votre demande.<\/p>\n<p>Un article retourn\u00e9 sera inspect\u00e9 d\u00e8s son arriv\u00e9e.<\/p>\n<p>Si l\u2019\u00e9tat dans lequel un article est retourn\u00e9 est inappropri\u00e9 (par exemple, les \u00e9tiquettes ont \u00e9t\u00e9 retir\u00e9es ou il pr\u00e9sente des signes d\u2019usure) et que nous ne pouvons pas le remettre en stock, nous pourrions ne pas pouvoir accepter votre retour et \u00eatre amen\u00e9s \u00e0 vous le renvoyer.<\/p>\n<p>Si l\u2019\u00e9tat de l\u2019article retourn\u00e9 est jug\u00e9 appropri\u00e9, vous recevrez votre compensation dans un d\u00e9lai de 10 jours ouvrables, selon le mode de paiement utilis\u00e9 pour l\u2019achat de l\u2019article retourn\u00e9.<\/p>\n<p>Si vous avez pay\u00e9 par carte de cr\u00e9dit ou de d\u00e9bit, nous rembourserons le montant sur votre carte.<\/p>\n<p>Si vous avez pay\u00e9 via PayPal, nous rembourserons le montant sur votre compte PayPal.<\/p>\n<p>Si vous avez utilis\u00e9 une carte-cadeau pour acheter l\u2019article retourn\u00e9, nous rembourserons le montant sur le solde de la carte de cr\u00e9dit\/d\u00e9bit ou du compte PayPal utilis\u00e9 lors de l\u2019achat, et nous vous fournirons une nouvelle carte-cadeau, car selon nos r\u00e8gles internes, une carte-cadeau ne peut pas \u00eatre utilis\u00e9e plusieurs fois.<\/p>\n<h4><strong>Retour d\u2019un article endommag\u00e9 ou d\u00e9fectueux<\/strong><\/h4>\n<p>Nous sommes d\u00e9sol\u00e9s que vous ayez re\u00e7u un article endommag\u00e9 ou d\u00e9fectueux.<\/p>\n<p>Veuillez nous retourner cet article d\u00e8s que possible afin que nous puissions traiter le remboursement. Si vous ne pouvez pas retourner l\u2019article, veuillez contacter notre service client \u00e0 l\u2019adresse suivante :\u00a0<a href=\"https:\/\/mail.google.com\/mail\/u\/0\/?fs=1&amp;tf=cm&amp;source=mailto&amp;to=support@travelerspack.ca\">support@travelerspack.ca.<\/a><\/p>\n<p>Veuillez noter que tous les articles sont inspect\u00e9s lors du retour.<\/p>\n<h4><strong>Retour d\u2019un article incorrect<\/strong><\/h4>\n<p>Si l\u2019un des articles que vous avez re\u00e7us ne correspond pas \u00e0 votre commande, veuillez nous le retourner. Une fois inspect\u00e9, nous vous rembourserons d\u00e8s son arriv\u00e9e dans notre entrep\u00f4t.<\/p>\n<h4><strong>Articles non remboursables<\/strong><\/h4>\n<p>Nous ne remboursons pas les produits qui ne sont pas \u00e9ligibles au retour.<\/p>\n<h4><strong>Produits non remboursables (non retournables) :<\/strong><\/h4>\n<ul>\n<li>Parfums et fragrances<\/li>\n<li>Maquillage et produits de soin des ongles<\/li>\n<li>Produits de soin personnel<\/li>\n<li>Produits d\u2019aromath\u00e9rapie et de massage<\/li>\n<li>Vitamines et compl\u00e9ments alimentaires<\/li>\n<li>Fournitures et \u00e9quipements m\u00e9dicaux<\/li>\n<li>Produits de soins dentaires<\/li>\n<li>R\u00e9pulsifs anti-insectes et cr\u00e8mes solaires<\/li>\n<li>Bijoux corporels<\/li>\n<li>Produits contenant des aliments<\/li>\n<li>Fleurs et plantes<\/li>\n<li>Articles en vente finale<\/li>\n<li>Cartouches d\u2019encre<\/li>\n<li>Objets de collection sportifs scell\u00e9s en usine<\/li>\n<li>Carte cadeaux\u00a0d\u2019abonnement Club O<\/li>\n<li>Produits digitaux<\/li>\n<\/ul>\n<p>Nous faisons de notre mieux pour assurer l\u2019exactitude de la liste des articles non remboursables, mais celle-ci peut ne pas inclure toutes les variantes concern\u00e9es.<\/p>\n<p>Pour plus d\u2019informations sur les politiques de retour sp\u00e9cifiques \u00e0 certains produits, veuillez contacter notre service client \u00e0 l\u2019adresse suivante :\u00a0<a href=\"https:\/\/mail.google.com\/mail\/u\/0\/?fs=1&amp;tf=cm&amp;source=mailto&amp;to=support@travelerspack.ca\">support@travelerspack.ca.<\/a><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement Vous pouvez toujours retourner ou \u00e9changer les produits achet\u00e9s chez\u00a0travelerspack.ca. Vous disposez de 30 jours pour d\u00e9cider si un article vous convient. Les articles doivent \u00eatre retourn\u00e9s \u00e0 l\u2019adresse de la Boutique Travelerspack, en bon \u00e9tat et dans leur emballage d\u2019origine, sauf en cas de retour pour d\u00e9faut ou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4828","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Travelerspack Return &amp; Refund Policy<\/title>\n<meta name=\"description\" content=\"Learn about travelerspack return &amp; refund policy. 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